Frequently Asked Questions

  • General

    What Is SneakerBids.com?

    SneakerBids.com is a penny auction platform that offers highly sought-after sneakers for under retail price. SneakerBids.com auctions shoes such as Yeezys, Air Jordans, or Adidas NMDs.

  • Why should I use SneakerBids.com?

    SneakerBids.com auctions are intended to allow users to win highly sought-after shoes for prices they wouldn't be able to get anywhere else. SneakerBids hopes users recognize that in order to partake and win an auction, bids must be purchased and the user must be active on the bidding process. In addition, our website is regularly monitored by an independent domestic audit firm that provides reasonable assurance that bids are placed by genuine users and doesn’t double-cross the bidding process to disturb who wins the auctions. You have the liberty to ask any questions or matters and you are welcome to contact us at care@sneakerbids.com. WE WOULD LIKE TO VERIFY THE NOTE BELOW: SneakerBids.com Is NOT a gambling website nor ANY other form of online draw. SneakerBids.com auctions do not contain an aimless element because the conclusion of every auction rely upon how many bids a bidder is willing to place. It is probable for a bidder to win any auction supplied that the bidder is ready to place enough bids and consequently there is no element of chance. Users should make sure that they know the number of bids they are placing and show attention so as to not use their bids lightly. If the users place the winning bid they are committed to purchase the product at the final auction price fulfilled.

  • Products Info

    How can you sell sneakers at such low prices?

    The pre-paid system of our auction system allows us to offer shoes at lowest prices. The bids bought and placed by users during an auction fund the product cost, permitting us to sell the item to the final bidder at a low price.

  • Is SneakerBids.com legit?

    We ensure that all of our shoes are 100% genuine and deadstock as evidenced by the original tags and original packaging. We also only deal with official merchants and dealers, such as Flight Club or StockX. Also, we use SSL technology to keep your information safe. Look at the top left of your browser to see that our website has an https domain.

  • Are all shoes brand new?

    Yes, all of our shoes are deadstock and authentic.

  • Why does the product retail price sometimes vary between countries?

    Sometimes, items on our website are listed at a retail price that is different than the retail price you might find in a shop, location, or country. The reason being that we obtain our items from different sources in various countries all over the world where customs, taxes, shipping, and handling are various adding up to a different retail price.

  • Contributing In Auctions

    Do I need to set up an account to place a bid?

    Yes you do. Register with us for free and enjoy the following benefits: - Bid at auctions - Be informed when new items are listed - Manage your account details, order history, bidding history, and email options - Track your orders and review old bids - Save your contact details and addresses for quicker processing

  • How do I bid at an auction?

    Bidding at SneakerBids.com is simple. Once you have seen an item you wish for, press the 'BID' button underneath the item to place a bid. Before placing a Bid, you need to pre-purchase a bid package. To do that, click on the 'BUY BIDS' button, and choose the bid package that you want.

  • How do I buy bids

    When you first register, you will receive 5 free bids to start bidding. In order to get additional bids you may either: - Acquire free bids by inviting friends. - Purchase additional bids by clicking on the 'Buy Bids' button and following the instructions The 'Buy Bids' button is located in the top right section of the website and takes you to the different Bid Packs available You can pay securely using Visa & MasterCard or PayPal.

  • Fairness In Auctions

    What is Fairness in Auctions?

    The reliability and decency of our auction process is central to the enthusiasm of our website. We clearly state that SneakerBids.com does not use any structure OR robots that automatically bid on our auctions and also guarantee that no employees of SneakerBids.com are allowed to bid on the auctions.

  • Bid Buddy

    How does Bid Buddy work?

    You can depend on our BID Buddy to place bids for you according to limits that you set, so you can stay in the contest even when you’re away from your computer, phone, or iPad. BID Buddy monitors your bid when you cannot be online, or when you would like to have bids placed automatically for you. You decide how many bids you wish to place When the timer opens 15 seconds, the BID Buddy will randomly place your bid at a random time within these 15 seconds, this will ensure that neither you nor the manual bidders are preferred in any way. You can reset your BID Buddy as many times as you want, the maximum amount of bids to place in the Buddy depends by auction and will be predecided according to the value of the item on auction. The maximum number of bids to place in the Buddy will be clearly display in the lower right section of the bidding page.

  • How Do I Set Up a Bid Buddy?

    Choose the auction you wish to bid on. The BID Buddy can be found in the lower right section of the Bidding page. Enter the number of bids you want BID BUDDY to have access to (maximum number of bids to be placed is predecided and changes by auction), Then select 'set'. The BID Buddy will bid on your behalf until you are the final bidder or until your bids are remained, whichever comes first.

  • What if there are multiple Bid Buddies on the same auction?

    All BID Buddies will randomly take turns bidding until they run out of bids.

  • Shipping And Delivery

    Which countries does sneakerbids.com ship to?

    SneakerBids.com ships to all countries around the world. Shipping prices will vary depending on where you want them sent to. If you are in the United States, we offer free shipping because SneakerBids.com is based in the US.

  • Does sneakerbids.com ship to post office boxes or freight forwarding addresses?

    Please note that we are unable to deliver to Post Office boxes, apart from the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses. For security, we only ship to registered winners and do not ship to forwarding addresses or nominated other persons.

  • Returns And Exchanges

    Which Returns & Exchanges are accepted?

    Returns are accepted if the product reaches someone in damaged conditions. You should inform SneakerBids.com of such defect within two days of receipt of the product. SneakerBids.com protects its right to refuse any returns if we are not notified within the two days’ notice period. Products’ damage caused by the customer are not the responsibility of SneakerBids.com. For queries related to returns, please contact us at care@sneakerbids.com.com In the case a return is valid, products should be returned unused with all designer tags still attached and in its original wrapping. A refund will be debited to the customer account within two days of the accepted return. Damaged or stained products returned as a result of inattention will not be accepted and will be sent back to the owner. SneakerBids will not send replacements.

  • Payments

    What payment methods does SneakerBids accept?

    Payment can be made through Visa, MasterCard, and PayPal. Payment will be debited and cleared from your account at time of purchase of the bid pack or when your won auction item has been purchased at check out. Two

  • Security

    Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information. Credit card information is not stored in our systems but managed by our payment gateway provider. In order for SneakerBids to use this payment gateway, we have to have an EID. This means SneakerBids is a registered business in the United States and therefore abide by good business practices.

  • Technical Issues

    Why did my bid not register?

    Sometimes the Internet halt can delay your bid in reaching SneakerBids servers. This can be caused by various reasons, but is usually due to high traffic somewhere between your PC and our servers. There are numerous ways to reduce the chance of this happening:
    1. Don't leave your bidding until the very last second.
    2. Don't download or send large files while using SneakerBids.

  • Why did my bid button become transparent and I cannot click it?

    When you lose your internet connection, we disable the bid button in order to prevent you from placing bids that will be delivered to us when you reconnect.

  • Recommended Internet Connection:

    DSL connection or faster