Frequently Asked Questions

  • General

    What Is sneakerbids.com

    'sneakerbids' is an independent auction platform that offers its members a large number of the latest items in women and men trends, electronics, travel, recreation, and amusement. Members will have liberty to get their hands on latest, unique, finite publication, designer trends and state of the art electronics for prices up to 95% less than their retail value. All items on the site are new according to current season items from the world’s leading fashion trends for both women and men. 'sneakerbids.com' is dissimilar from other usual auction terms as bids are bought ealier and in advance while bidding take place in permanent increments. 'sneakerbids.com' leads members on a joyful and significant experience based on lifestyle and fashion trends that our members will enjoy involving in.

  • Why Should I Use sneakerbids.com?

    'sneakerbids.com' auctions are a joyful way to enjoy shopping for your favorite brands. Every week, new items will be addded for auction in which we proudly offer the most desireable luxury items from the world’s prominent brands and designers. We are committed to bring you the necessary items you wish at just a lowest price. 'sneakerbids.com' rely on transparency and auction righteousness in order to provide an equal rights for all bidders. For this, our website is regularly monitored by an independent domestic audit firm that provides reasonable assurance that bids are placed by genuine users and doesn’t double-cross the bidding process to disturb who wins the auctions. You have the liberty to ask any questions or matters and you are welcome to contact us at care@sneakerbids.com.com WE WOULD LIKE TO VERIFY THE NOTE BELOW 'sneakerbids.com' Is NOT a gambling website nor ANY other form of online draw. 'sneakerbids.com' auctions do not contain any aimless element because the conclusion of every auction rely upon how many bids a bidder is willing to place. It is probable for a bidder to win any auction supplied that the bidder is ready to place enough bids and consequently there is no element of chance. Users should make sure that they know the number of bids they are placing and show attention so as to not use their bids lightly. If the users place the winning bid they are committed to purchase the product at the final auction price fulfilled.

  • Products Info

    How Can You Sell Luxury items At Such Low Prices?

    The pre-paid system of our auction system allows us to offer luxury items at lowest prices. The bids placed by users during an auction fund the product cost, permitting us to sell the item to the final bidder at a lowest price.

  • How Do I Know That The Products You Sell Are Authentic?

    We ensure that all our items are 100% genuine and trustworthy as evidenced by the original tags and original packaging. We also only deal with the official merchant and dealers of the brands we picked.

  • Are The Products Brand New?

    All our products are brand new and come in original packaging.

  • Why Does The Product Retail Price Sometimes vary Between Countries?

    Sometimes, items on our website are listed at a retail price that is different than the retail price you might find in a shop, location, or country. The reason being that we obtain our items from different sources in various countries all over the world where customs, taxes, shipping, and handling are various adding up to a different retail price.

  • Contributing In Auctions

    Do I Need To Set Up An Account To Place A Bid?

    Yes you do. Register with us for free and enjoy the lower benefits: Bid at auctions - Be informed when new items are listed - Manage your account details, order history, bidding history, and email options - Track your orders and review old bids - Save your contact details and address for quicker processing

  • How Do I Bid At An Auction?

    Bidding at 'sneakerbids.com' is simple and joyful. Once you have seen an item you wish for, press the 'BID' button underneath the item to place a bid. Before placing a Bid, you need to pre-purchase a bid package. To do that, click on the 'BUY BIDS' button, and choose the bid package that suits you most.

  • How Do I Buy Bids

    When you first register, you will receive 5 free bids to start bidding In order to get additional bids you may either: -Acquire free bids by inviting friends. You can get 10% bonus bids of the first Bid pack a friend you have invited buys - Purchase additional bids by clicking on the 'Buy Bids' button and following the instructions The 'Buy Bids' button is located in the top right section of the website and takes you to the different Bid Packs available You can pay securely using Visa & MasterCard, PayPal or Knet

  • Fairness In Auctions

    What is Fairness in Auctions?

    The reliability and decency of our auction process is central to the enthusiasm of our website.We clearly state that 'sneakerbids.com' does not use any structure OR robots that automatically bid on our auctions and also guarantee that no employees of 'sneakerbids.com' are allowed to bid on the auctions.

  • Bid Buddy

    How Does Bid Buddy Work?

    You can depend on our BID Buddy to place bids for you according to limits that you set, so you can stay in the contest even when you’re away from your computer, phone, or Ipad. BID Buddy monitors your bid when you cannot be online, or when you would like to have bids placed automatically for you. You decide how many bids you wish to place When the timer opens 15 seconds, the BID Buddy will randomly place your bid at a random time within these 15 seconds, this will ensure that neither you nor the manual bidders are preferred in any way. You can reset your BID Buddy as many times as you want, the maximum amount of bids to place in the Buddy depends by auction and will be predecided according to the value of the item on auction. The maxium number of bids to place in the Buddy will be clearly display in the lower right section of the bidding page.

  • How Do I Set Up a Bid Buddy?

    Choose the auction you wish to bid on. The BID Buddy can be found in the lower right section of the Bidding page. Enter the number of bids you want BID BUDDY to have access to (maximum number of bids to be placed is predecided and changes by auction), Then select 'set'. The BID Buddy will bid on your behalf until you are the final bidder or until your bids are remained, whichever comes first.

  • What If There Are multiple Bid Buddies On The Same Auction?

    All BID Buddies will randomly take turns bidding until they run out of bids.

  • Shipping And Delivery

    Which Countries Does sneakerbids.com Ship To?

    sneakerbids.com' ships to most countries worldwide, as listed below:United Kingdom, United States, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Aruba Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Comoros Islands, Cook Islands, Costa Rica - San Jose, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, North Korea, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome + Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan ROC, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Ukraine, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Vietnam, Yemen.

  • Does sneakerbids.com Ship To Post Office Boxes Or Freight Forwarding Addresses?

    Please note that we are unable to deliver to Post Office boxes, apart from the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses. For security, we only ship to registered winners and do not ship to forwarding addresses or nominated other persons.

  • Returns And Exchanges

    Which Returns & Exchanges are accepted?

    Returns are accepted if the product reaches in a damage conditions. You should inform sneakerbids.com of such defect within two days of receipt of the product. sneakerbids.com protects its right to refuse any returns if sneakerbids is not notified within the two days’ notice period. Products’ damage caused by the customer are not the responsibility of 'sneakerbids'. For queries related to returns, please contact us at care@sneakerbids.com.com In case a return is valid, products should be returned unused with all designer tags still attached and in its original wrapping. Damaged or stained products returned as a result of inattention will not be accepted and will be sent back to the owner. As for replacements, we don’t offer replacements for items sold.

  • Payments

    What Payment Methods Does sneakerbids Accept?

    Payment can be made through Visa, MasterCard, Pay Pal, and Knet. Payment will be debited and cleared from your account at time of purchase of the bid pack or when your won auction item has been purchased at check out. Two

  • Title

    Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information. Credit card information is not stored in our systems but managed by our payment gateway provider. All orders are processed through a secure checkout system through our payment gateway provider.

  • Technical Issues

    Why Did My Bid Not Register?

    Sometimes the Internet halt can delay your bid in reaching 'sneakerbids' servers. This can be caused by various reasons, but is usually due to high traffic somewhere between your PC and our servers. There are numerous ways to reduce the chance of this happening:
    1. Don't leave your bidding until the very last second.
    2. Use the BID Buddy to place your bid.
    3. Don't download or send large files while using 'sneakerbids'.

  • Why Did My Bid Button Become Transparent And I Cannot Click it?

    When you lose your internet connection, we disable the bid button in order to prevent you from placing bids that will be delivered to us when you reconnect.

  • Recommended Internet Connection:

    DSL connection or faster